Privacy Policy

Information We Collect

We collect personal information that you voluntarily provide to us, as well as information automatically collected through your use of our website. The types of personal information we may collect include:

• Identity and contact details: name, email address, phone number, and postal address.
• Reservation details: dates of stay, room preferences, and special requests for your suite.
• Payment information: credit card details processed securely through our payment providers; we do not store full card numbers on our servers.
• Technical data: IP address, browser type, device information, and pages visited on our website.
• Communication records: emails, phone calls, and messages you send to us regarding dining, lounge access, or the gaming hall.

We do not collect online gambling or betting data. We do not collect sensitive information unless required by law.

How We Use Your Information

We use your personal information to provide and improve our services, communicate with you, and comply with legal obligations. Specifically, we may use your information to:

1. Process and manage suite reservations and inquiries.
2. Personalize your experience at our casino hotel, including luxury suites, fine dining, and relaxing lounge access.
3. Send you promotional offers and updates, but only with your consent.
4. Respond to your questions and provide customer support.
5. Ensure the security of our website and premises.
6. Comply with applicable laws and regulations.

We do not use personal information for online gambling or betting purposes. All marketing communications include a clear unsubscribe option.

Disclosure of Your Information

We do not sell your personal information. We may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, provided they agree to keep this information confidential. Disclosure may occur in the following scenarios:

• Service providers: payment processors, IT support, and email marketing platforms.
• Legal requirements: if required by law, court order, or government regulation.
• Business transfers: in the event of a merger or acquisition, your information may be transferred.
• With your consent: we may share information for any other purpose disclosed at the time of collection.

We do not share information with online gambling operators. All third parties are bound by confidentiality agreements.

Data Security

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. Our security practices include:

• Encryption of data in transit using SSL/TLS.
• Secure servers with restricted access.
• Regular security audits and vulnerability assessments.
• Employee training on data protection.
• Physical security measures at our Sydney venue.

We do not store full credit card numbers on our servers. Our website does not process online gambling transactions. While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights and Choices

You have the right to access, correct, or delete your personal information held by us, subject to certain exceptions under law. Your rights include:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information, unless we are required to retain it by law.
• Opt-out: You may opt out of marketing communications at any time.
• Complaints: You may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached the APPs.

To exercise these rights, contact us at [email protected] or +61 2 9251 7384. We will respond to requests within 30 days.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from. The types of cookies we use include:

• Essential cookies: necessary for the website to function.
• Analytics cookies: help us understand how visitors interact with the site.
• Preference cookies: remember your settings and choices.

You can control cookies through your browser settings. Disabling cookies may affect site functionality. For more details, please see our Cookie Policy. We do not use cookies for online gambling or betting purposes.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date. We encourage you to review this Privacy Policy periodically for any changes. Changes are effective immediately upon posting. Material changes may be communicated via email if we have your contact information.

Effective date: 2026-09-09